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“In class when I mapped the freight process, I discovered that the operational process was not the main issue; instead we had some key decisions at the strategic level to consider. Back at work, I have already shared the maps I developed with others and I am developing some dashboards to collect data to focus our improvement efforts. Shelley asked some insightful questions that influenced my thinking and put me in a stronger position to demonstrate what needed to be done.”

Theresa Quinn Accurso
Director of Finance
Shure Inc.

 

Three Ideas from Scrum for BPM

Scrum photo 2013-09-30 at 6.28.26 PM

I took an excellent Certified Scrum Master course from Jeff McKenna, President of Agile Action, about two months ago and have been using many of the concepts and techniques for my weekly work, especially about writing my new book Process Improvement Making Projects Simple, Structured, and Successful (to be published about March of 2014). The […]