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“We hired Shelley to help us define roles and responsibilities, build the rules of engagement, and advance the company service model. As a result of the work Shelley did with a company improvement team, we implemented a one touch Client Service Excellence program and reduced the backlog of cases from 418 to zero in three months.”

Dale Brown
Senior Vice President, Sales and Marketing
MedImpact

 

Use Projects to Launch High Quality Global Products (part 2)

Guest Blog

By Helen S. Cooke, InfoWorks

Cost Efficiency

Now that your project is well scoped (in part 1), and you can define success, it’s time to consider cost efficiency and the timing for major expenses. It’s important to remember that shaping quality at the beginning of a project is cheaper than switching approaches […]

Use Projects to Launch High Quality Global Products - Part 1

Guest Blog

By Helen S. Cooke , InfoWorks

Use Project Management to Deliver Quality

You’ve started a new project. Your objective is to successfully create and internationally launch a new high quality product for your company. But, you’re stuck, because you are not sure you know how to ensure success across countries or how […]