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“I saw three advantages to doing process analysis this way:

1) the employees are doing real work in a team setting

2) the teams see different perspectives and feel like they're not the only one with this problem

3) we're driving a methodology through the organization and starting to get critical mass who knows and uses business process analysis.”

Jon Bain-Chekal,
Finance Project Manager
University of California, Berkeley

 

Rules for Redesign after Hammer

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Michael Hammer created wonderful assumption busting guidelines for redesigning processes in his book Reengineering the Corporation, like

As few people as possible should be involved in the performance of a process. (Several jobs are combined into one.) Workers make decisions. Processes have multiple versions (for different market segments).

I find that after Discovery, Modeling and […]

How Do You Bring Innovation into the Core Business?

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Brad Power, management consultant, blogger for Harvard Business Review, and partner at FCB Partners in Boston started a LinkedIn dialog with the question, How Do You Bring Innovation into the Core Business? a few weeks ago. I was too late to join in, but I thought there were several worthwhile responses and I wanted to […]