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“Shelley established a client management process, built a migration plan, engaged clients to meet their content goals, and developed a unique user acceptance testing process that really created client commitment. When the new Intranet site launched, clients raved and we had no major surprises.”

Shawn Wilson
Intranet Manager


BPM Practices: Differences in Large Companies vs. Middle Market Companies?

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Want to Participate?

Are there really any differences between business process management (BPM) practices, success factors and derailers between large companies and middle market companies? I have worked on business process improvement (BPI) projects in both but am just now researching the similarities and differences.

If you would like to participate in the study, […]

Expanding and Sustaining Continuous Improvement – Part 2

Guest Blog

Guest Blog

By Lisa Meschi

After phase one of our continuous improvement (CI) journey, we saw a shift in the energy around our effort: momentum waned, and there was resistance to new CI projects. After looking at our main issues, we aimed to solve four problems: Projects were taking too long, our infrastructure was […]

Laying the Foundation for Continuous Improvement, Phase One – Part 1

Guest Blog

Guest Blog

By Lisa Meschi

Many organizations begin to emphasize continuous improvement (CI) in times of economic downfall to eliminate any potential waste, but we were different—we created our CI effort because we were thriving, and we wanted to sustain our success as we continued to grow and expand.

Our company specializes in genetics […]