Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“We wanted to upgrade the process improvement skills of all of our staff, and Shelley was superb in every way! She taught us not only advanced business process improvement skills, but also her wealth of real client experiences added a great amount of color and dimension to the training. We are already using her ideas with our clients. Thank you Shelley!”

Shelly Berlin
Partner
Berlin, Eaton & Associates

 

Setting up a BPM Measurement System - Part 2 of 3

Screen Shot 2014-09-08 at 12.06.04 PM

If you’re working on a single business process improvement project or many processes across the enterprise, you need a measurement system. But how do you build one that is comprehensive, efficient and effective? Part 1 covered Level 1 and 2 measurement elements based on the process maturity graphic below. This part covers Level 3.

[…]

Setting up a BPM Measurement System - Part 1 of 3

Screen Shot 2014-09-08 at 12.06.04 PM

Do you know how each process is performing right now in your organization? And if you’ve improved a particular process do you know if you achieved the level of improvement you wanted? It’s necessary to quantify data to be able to answer these two questions and provide objective ways to measure process and level of […]

How Data Unveils Clues to the Solution – Part 2

Screen Shot 2014-04-13 at 11.40.19 AM

Analytical data is a name I use for any data that helps to analyze the current process. It is quantitative data for any step, gateway, or sub process; it is data about inputs from internal and external suppliers, including the customer; it is data about time, waiting, and queuing; it is quantitative values to clarify […]

How Data Unveils Clues to the Solution – Part 1

Screen Shot 2014-04-13 at 11.40.19 AM

If there were only one analytical technique the business process improvement (BPI) team could use, it should be quantitative data—and then I would expand quantitative data to include baseline data, customer data, and analytical data.

Baseline data is data that provides quantitative values to the measures for each of the two or three BPI improvement […]

5 Early Warning Signals for a BPI Project and What to Do About Them - Part 2

Can you recognize the early warning signals that derail a business process improvement project? Part 1 of this blog identified five early warning signals and suggested what action you should take to cure the ill for the first one–poor process selection. Part 2 continues with how to put the process back on track (or halt […]