“The content and description of this course was very appealing because many processes in Payroll and Benefits are data and systems dependent requiring consistent application of policies and procedures. Two aspects of the course— standardization and cellular teams— were most relevant to us. We do many things in teams; but, we don’t always do them the same way. Already, we are seeing results in standardizing our work processes and reducing waste. For example, we found that some of our teams calculated the company’s pay equalization for military duty differently, using slightly different assumptions. Together, the teams looked at the different methods and rationales, found common ground and built new standard operating procedures for everyone that achieved the best results for the employee and company.”

Tim Muffly
Director, Payroll Administration
PPG

 

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Publications

Why Improvements Evaporate: How to Take 3 Steps Forward Without 2 Steps Back

Profitability or Stagnation? Efficiencies or Deficiencies? It’s Your Choice.

Process Improvement and Lean Office Articles Which is Best for Us?

Top Down, Bottoms Up or Middle Out?

Why Process Sounds Stupid

Standardization or Flexibility – Partners or Enemies?

Leaning Your Organization: Does that Mean Cutting Jobs?

Measures for Meaning: The Art, Science, and Politics of Measures

Redesigning the Campus Research Subaward Process, by Shelley Sprandel, UC Berkeley

Turning the Process Map into a Visual Analysis Map

The Secret Weapons that Lean provides for BPM

Three Secrets to Engaging Business and IT in Business Process Management

Getting the Results You Want from Your Business Processes: Use these Rules for Rapid Results

Five Sigma: Process Improvement for the Less Compulsive

Case studies

When it’s Time to Scale to Meet Market Demand

Getting the Product to Market Faster while Still Meeting FDA Regulations

Providing What Clients Want: Both Personal and Efficient Customer Service

Strategic Planning & Initiatives

Articles

Strategic Planning: Unifying a Community of Many Opinions

The Nine Most Common Ways Initiatives Get Stuck in Organizations

Case Studies

How to Align and Energize Different Community Groups Around One Goal

How to Get Employees Ready for Change Impacting External Customers

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