Corporate Training

Process Mapping and Process Improvement

Is your response to customers too slow?

Are traditional processes keeping you from getting the full benefit of technology improvements?

Are your processes more complex than they need to be?

Overview

Process mapping can be an extremely powerful diagnostic tool for your organization. And you may well find more than process issues—including structural problems, poor controls and people issues. This program will help you overcome the obstacles that can cripple your processes and easily frustrate customers and employees. Using practical tools applied to your own, real-world situation, you will gain insights that get to the root cause of quality and timeline issues. Applying fundamental design principles, you will learn how to identify and fix broken processes, as well as how to design better processes for breakthrough results.

Benefits

Visual Analysis Map shows employee
frustration, time and wait,
and quality problems.

Participants will learn how to:

Turn staff frustration into ideas to improve performance

Redesign processes for better quality and lower costs

Reduce total process time up to 95%

Reduce customer response time and delivery time up to 50%

Eliminate redundant decision approvals

Accelerate time-to-market

Demonstrate to senior management cost savings and ROI opportunities

Length: 2 days

Tool Example: Visual Analysis Map

Seminar Outline

Process mapping

Flow charting symbols and how to use them
Types of maps and level of detail

The eight lenses of analysis

Customer, Employee Frustration, Time, Quality, Costs, 8 Wastes, Responsibility Charting, and Risk

Evaluation and improvement

Gathering diagnostics for cycle time, process time, wait time; costs
Finding the root cause with quality improvement tools
Shortcuts to high-impact improvements

Design principles

Work flow
Information flow
Job design

Clean Sheet Redesign

Testimonials

"I was very happy with the class and what we gained from it. In addition to honing and improving some of the analysis tools I currently use, I came away with a whole new set of other tools to help us improve our operation. It was also invaluable to reinforce existing processes and share these new analysis and improvement methods with my key team members.

The process of using a real problem that we could immediately begin implementing was another unique and valuable part of the course."

Jim Johnston, Group Director of Manufacturing, McElroy Manufacturing, Inc

"Shelley was excellent at ensuring the entire class was challenged although the level of experience within the classroom greatly varied."

R. L., Universal Weather

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