Corporate Training

Increasing Process Efficiency in Tough Times — How Simulations Can Help

Business Need

Do you need to consolidate processes or units in order realize greater efficiencies across the organization?

With fewer resources, do you want to rethink how you do work and what work you do?

Would you like to seize the opportunity and provide even more value to your customers?

Overview

In difficult economic times, organizations need to figure out how to do more with less. Often the immediate response is to cut heads, but there are many ways to optimize resources and increase the bottom line. This course will show you how to streamline processes in service, office, engineering and production environments by 50-150%.

This program uses the methodology pioneered by Toyota to maximize efficiency, an approach James Womack and Daniel Jones coined as “lean” in their book The Machine That Changed the World. It has enabled Toyota to outstrip all three American car manufacturers and keep their current losses the lowest as well.

This program will help you find opportunities to reduce cost and increase revenue for your own organization. The learning experience will be active and hands-on. Using an office simulation scenario, we will identify wastes– at specific steps, in between steps, and those due to unclear accountabilities. Many of these wastes are not easily visible, but reduce process efficiency by 70%. Then you will use a Business Process Management computer model that matches the office scenario, and run a computer simulation to see which wastes we confirm and which new ones we find.

Use 12 evaluation techniques which

Reduce costs

Increase process efficiency

Increase value to the customer

You will devise countermeasures for the office scenarios, and measure the improvements. Next, we review three different computer models and simulate them to see what else we learn about the impact of different improvements.

At critical junctures in the class you will map a work process from your organization, use the evaluation techniques to analyze it, and then develop countermeasures that you can apply directly to you work.

You will leave with the skills necessary to improve your information, transaction, service or development processes dramatically. In addition, you will know which wastes and tools to focus on to get the biggest returns.

Benefits

Locate bottlenecks in order to identify immediate areas for improvement

Determine when and where to add technology to processes

Reduce paperwork process time and waiting in electronic 'in baskets' up to 90%

Cut time in service and operations processes from 50-150%

Use computer simulation to model and test results

Length: 2 days

Simulation results that show inefficiencies
and measure their costs

Tool Example: Simulation results that show inefficiencies and measure their costs

Seminar Outline

Where to look for your big Wastes -8 Wastes that spell DOWNTIME

Hands-On office simulation

A Computer Model - Building the model using BPM software; adding data

Tools for visualizing work and information flow

Value stream mapping with data boxes

How visual management monitors work where it takes place

Mapping your own process

15 Evaluation Techniques to Streamline Resources

How to Reduce Costs

How to Make Processes More Efficient

How to Improve Customer Satisfaction

Application of evaluation techniques to your work process

Countermeasures to improve the office simulation

Developing 3 different models for reducing costs, increasing process efficiency, and increasing customer satisfaction

Application to your work process

Getting started back at your organization

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