Corporate Training
Business Process Improvement Modules
Do you want to improve your work processes but can never find the time?
Do you want to understand the basics of process improvement as well as see some results?
Are you eager to get different groups engaged in operational excellence and want to start simply?
Overview
I-4 Process has seven modules for you to choose from. The first two are foundational and the rest are selected based on your needs.
BPI Module Boxes
Benefits
At the end of each module participants will know how to:
Use 1-2 specific tools to identify or understand gaps in a process
Know what presenting problems would trigger the use of this tool
Be able to apply before and after quantitative results
Workshop Outlines
What is it? What are My Processes? – Workshop 1
What is a process?
How is process thinking different?
Develop a macro model to depict the processes that are key to your area
Identify baseline data to help identify a first project
Charter a Process Improvement Process – Workshop 2
Create a standard swim lane model for an instance
Identify other needed instances
Build some charter elements for your project in the workshop (e.g., high level map, improvement targets, challenges list, metrics, selecting your team)
Creating the As Is Model – Workshop 3
What is a process?
How is process thinking different?
Identify pain points in the As Is model from the employee’s perspective
A Data Driven Organization – Workshop 4
Effectiveness and Efficiency: two important elements of process improvement
The Customer Scorecard: what is it, how do you use it, who should you interview, and how do you analyze the results
What type of quantitative data is important to your process? How do you gather it?
Improving Quality – Workshop 5
Types of defects you will find in service and office operations
Identify defects on your As Is model
Tools to analyze and reduce defects: 5 Why’s, Fishbone Diagram, and Pareto
Apply these tools to your process
Minimizing Time – Workshop 6
What is flow and how does it bring speed to your process
Use flow tools, such as Quality at the source, notched time line, role bottlenecks
Measure time in your process
Identify ways to reduce time
Scalable and Consistent Processes – Workshop 7
What is standardization and how does it contribute to better organizational performance
Four methods that build standardization
When should you standardize? When is variation ok?
Develop 1-2 standard templates or flows for your process