“I had a programming background and needed to see the bigger picture in the health care organization where I was working. Shelley's teaching was very good, she was approachable, and had a wealth of stories that I could benefit from.

I got really pumped up from the class. I realized that I needed to get more information up front to build improved processes. I had a new way of identifying roadblocks in processes and had methods to redesign processes to make them more effective. I saw that I had to take responsibility for influencing improvements vs. depending on others. In just three days after I got back to the office, I identified why an installation project had been floundering for several months, took action, and moved the project along!”

Debby Bearden,
Information Technology
St. John Health System


Corporate Training

Process Improvement Real Time

Are you sure you can do this process faster but somehow you just don’t seem to get there?

Do you need workarounds and rework because information is missing or inaccurate?

Do you want to build the skills of your leaders as the foundation for sustaining improvements?

more info…


Starting and Organizing a BPM Project (virtual class, live-online)

Are you thinking about a BPM or process improvement project but are not sure how to get started?

Are  you wondering which process to choose first?

Would you like to know the key elements for a charter and team?

Are you eager to use BPM notation with the business and IT?


Modeling, Analyzing and Improving Processes with BPMN

You know Business Process Management (BPM) is important but you are not sure how to get started

You need to coordinate several players in the process and you don’t know how to get them to see the problem together

You are worried that process modeling and analysis will take extensive investment and are not sure if it will get you the results you need

more info…

Improving Lean Office, Service and Technical Operations

Are customer transactions stalled while you wait for information and decisions?

Do administrative support functions slow down your core business?

Could reducing the bottlenecks in operations and support functions give you the competitive edge you need?

more info…

Quick Start Process Improvement

Do departments want to get rid of rework and paper?

Are you ready to get started improving processes and finding those “low hanging fruit” solutions? 

Do employees and managers want skills to make improvements in their work?

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Business Process Improvement Modules

Are you frustrated by departments that won’t get behind your initiative?

Do you have managers passively resisting?

Is your organization frequently in overload?

more info…