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“Shelley worked with the union, school personnel and management to change the way maintenance serviced the schools. The shift to a customer centered approach increased the amount of work and speed of response and delighted the schools.”

Dan Katzir
Executive Director (former)
UCLA School Management Program

 

5 Early Warning Signals for a BPI Project and What to Do About Them - Part 2

Can you recognize the early warning signals that derail a business process improvement project? Part 1 of this blog identified five early warning signals and suggested what action you should take to cure the ill for the first one–poor process selection. Part 2 continues with how to put the process back on track (or halt […]