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“Very insightful, as it made me think about asking for things in a different way in order to get a different outcome”



Don’t Stop with Diagramming the Current Process: Analyze It (Part 1)

crazy flow chart Screen Shot 2013-01-21 at 9.06.46 AM

There are probably a hundred analytical techniques for improving a business process, but four are required and swim lane analysis is one of them. (For more information on the other three see my blog, “We Finished Modeling Our Processes? Next is Optimization–WRONG “)

After creating the charter, and selecting the sponsor, process owner, project lead, […]