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“I had a programming background and needed to see the bigger picture in the health care organization where I was working. Shelley's teaching was very good, she was approachable, and had a wealth of stories that I could benefit from.

I got really pumped up from the class. I realized that I needed to get more information up front to build improved processes. I had a new way of identifying roadblocks in processes and had methods to redesign processes to make them more effective. I saw that I had to take responsibility for influencing improvements vs. depending on others. In just three days after I got back to the office, I identified why an installation project had been floundering for several months, took action, and moved the project along!”

Debby Bearden,
Information Technology
St. John Health System

 

Should the Process Office Lead a BPI Project? The Good and the Bad

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A pharmaceutical company had been operating for over 15 years, so it was not a start up, but it was still privately owned. It had grown to a middle market company with 1500 employees in the US and globally and had five successful products in the market place.

Regulation demanded that clinical trials meet […]