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“In class when I mapped the freight process, I discovered that the operational process was not the main issue; instead we had some key decisions at the strategic level to consider. Back at work, I have already shared the maps I developed with others and I am developing some dashboards to collect data to focus our improvement efforts. Shelley asked some insightful questions that influenced my thinking and put me in a stronger position to demonstrate what needed to be done.”

Theresa Quinn Accurso
Director of Finance
Shure Inc.

 

Swim Lane Mapping for Non-Swimmers

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Is modeling the as-is current diagram tedious or exciting? It can be either, depending on how you do it, but why make documenting tedious if you can do it well, and make it fun and thought-provoking for the business process improvement (BPI) team.

Here’s what not to do:

Model all your processes across the […]