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“The people and change management issues proved at least as challenging as the technology. Your ability to quickly grasp the technical issues and to make them clear and relevant to groups throughout Cisco created awareness and enthusiasm for the program.”

Lynda Heideman
Director (former)
Cisco Systems


Do Kaizens Work for Knowledge Workers? - Part 1

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Kaizen (改善), is Japanese for “improvement” or “change for the best”. It is usually associated with Lean methodology and is often run as a rapid improvement event lasting 5 full days with a team working to study a value stream, find problems, discover root cause, recommend and implement improvements. It’s an intense week, and some […]