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“We achieved phenomenal results leading to an extremely efficient organization. The time required to process commissions with accurate results was reduced by more than 50% with the new process implemented. The capacity gained eliminated the need for additional resources to accommodate Cisco's growing sales force and transaction volume.”

JuneAn Lanigan
Director (former)
Cisco Systems

 

Do Kaizens Work for Knowledge Workers? - Part 2

Screen Shot 2014-05-19 at 6.17.29 PM

Part 1 of this blog talked about the purpose and set up for this 4 day Kaizen with an Environmental Healthy & Safety group. Part 2, the final section follows.

In the first 2 days, we documented five process diagrams (for each of the permits – we found a 5th one!), identified the wastes […]

Do Kaizens Work for Knowledge Workers? - Part 1

Screen Shot 2014-05-19 at 6.17.29 PM

Kaizen (改善), is Japanese for “improvement” or “change for the best”. It is usually associated with Lean methodology and is often run as a rapid improvement event lasting 5 full days with a team working to study a value stream, find problems, discover root cause, recommend and implement improvements. It’s an intense week, and some […]