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“Shelley established a client management process, built a migration plan, engaged clients to meet their content goals, and developed a unique user acceptance testing process that really created client commitment. When the new Intranet site launched, clients raved and we had no major surprises.”

Shawn Wilson
Intranet Manager
Intuit

 

Don’t Accept Garbage In

Garbage in #2 at 4.55.33 PM

Dear i4Process,

We are modeling and analyzing our Customer Product Recommendations and Pricing Process. The better job we do there the more loyal customers we have, and of course that means more profits.

Currently we do some customer segmentation to enable us to see customers in groupings. We have two major problems with segmentation now: […]