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“We had an overly complex implementation for our healthcare application process which was difficult to communicate and manage. Shelley helped by providing a process to develop a more effective implementation process and leading us through that. We now have a simpler more disciplined process which is easier to communicate. We are piloting it with current clients and using it as a differentiator in our sales process.”

Jack Johnson
CEO
AboveHealth

 

How Do You Build an Improvement Culture?

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This is such a simple but such a critical question. And it has several critical elements:

Building – meaning this is going to take some time and it will start at one level and grow to another level

Improvement – in other words we want to have an organization that wants […]