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“Shelley established a client management process, built a migration plan, engaged clients to meet their content goals, and developed a unique user acceptance testing process that really created client commitment. When the new Intranet site launched, clients raved and we had no major surprises.”

Shawn Wilson
Intranet Manager
Intuit

 

How Do You Build an Improvement Culture?

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This is such a simple but such a critical question. And it has several critical elements:

Building – meaning this is going to take some time and it will start at one level and grow to another level

Improvement – in other words we want to have an organization that wants […]