Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“Shelley worked with the union, school personnel and management to change the way maintenance serviced the schools. The shift to a customer centered approach increased the amount of work and speed of response and delighted the schools.”

Dan Katzir
Executive Director (former)
UCLA School Management Program

 

How Do You Build an Improvement Culture?

Screen Shot 2014-06-19 at 10.27.00 AM

This is such a simple but such a critical question. And it has several critical elements:

Building – meaning this is going to take some time and it will start at one level and grow to another level

Improvement – in other words we want to have an organization that wants […]