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“Shelley was excellent at ensuring the entire class was challenged although the level of experience within the classroom greatly varied.”

R. L.,
Universal Weather

 

The Role of BPM and Government Service Reviews

By Stephanie Venimore, Business Performance Advisor, City of Burlington, ON Canada

More and more local governments are faced with the need to meet the objective of being more effective, efficient and economical with the delivery of government services. Traditional approaches of cutting or reducing services levels to decrease the tax base are not always the […]