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“We have successfully used Lean in manufacturing and the supply chain, and we recognized there was a wealth of opportunity beyond the manufacturing floor for the application of lean. We wanted to find someone who had an experience base with business support processes to bring lean to that audience of our company. Shelley provided us that credible source. She brought numerous examples from her experience about how lean principles and tools apply to office and service operations, and helped translate employee questions to show them how the principles applied to what they do.”

Jesse Shearin,
Director of Enterprise Excellence
PPG Industries Inc.

 

How Do You Get Buy In for BPM Recommendations? – The Engagement Plan

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Dear i4Process,

My department operates at an involvement management work level. Employees can contribute ideas but the supervisors or unit heads make the final decisions. In this type of management work level, employees must make sure to provide supervisors and unit heads with comprehensive information about their work and processes so that informed decisions can […]