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“We achieved phenomenal results leading to an extremely efficient organization. The time required to process commissions with accurate results was reduced by more than 50% with the new process implemented. The capacity gained eliminated the need for additional resources to accommodate Cisco's growing sales force and transaction volume.”

JuneAn Lanigan
Director (former)
Cisco Systems


BPM Tips for the Road #1

Winding Road

All of us like practical tips that we can read quickly, use easily, and produce results. Since I began writing this blog two years ago my focus has always been on writing about my experience with clients in the process improvement and BPM field. A colleague of mine calls this providing, “Notes From the Front.”