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“In class when I mapped the freight process, I discovered that the operational process was not the main issue; instead we had some key decisions at the strategic level to consider. Back at work, I have already shared the maps I developed with others and I am developing some dashboards to collect data to focus our improvement efforts. Shelley asked some insightful questions that influenced my thinking and put me in a stronger position to demonstrate what needed to be done.”

Theresa Quinn Accurso
Director of Finance
Shure Inc.

 

Half the Time Process Improvement Fails: How to Be in the Other Half: Part 3 – The BPI Team

Car in pot hole

Ask, do we interview various stakeholders to develop the current state models? Do we seek out individual specialists to gather and analyze quantitative data? Here’s what I have found: if you want to increase your risk of failure—use individuals instead of a BPI team. A core team that is ongoing for the charter, modeling, analysis, […]