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“Shelley worked with a cross-functional team and designed a client team approach with enabled us to integrate client strategies from multiple perspectives. Already we have seen results in the marketplace: one customer said that the team approach was critical and instrumental in their decision to sign an ongoing contract. Another prospect said that the strategic team approach was a differentiator in the market place which set the company apart from its larger competitors.”

Dale Brown
Senior Vice President, Sales and Marketing
MedImpact

 

Introduce Yourself for Success as the BPM Facilitator

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Dear i4Process:

We have been doing process improvement in our healthcare organization for several years. I would like to know, “How does a BPM Facilitator successfully position him/herself when working with a team for the first time?”

Dear Potential BPM Facilitator,

Let me begin by giving a definition of a BPM Facilitator to clarify what […]

The Virtual BPM Facilitator - Part 1

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A Facilitator helps participants in a group work together toward the meeting objective by providing a meeting structure, engaging the participants, keeping them focused on the content, and remaining neutral himself. A BPM Facilitator is a person who guides A business process improvement (BPI) project, using the same group process skills and behaviors of a […]