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“Shelley worked with a cross-functional team and designed a client team approach with enabled us to integrate client strategies from multiple perspectives. Already we have seen results in the marketplace: one customer said that the team approach was critical and instrumental in their decision to sign an ongoing contract. Another prospect said that the strategic team approach was a differentiator in the market place which set the company apart from its larger competitors.”

Dale Brown
Senior Vice President, Sales and Marketing


Introduce Yourself for Success as the BPM Facilitator

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Dear i4Process:

We have been doing process improvement in our healthcare organization for several years. I would like to know, “How does a BPM Facilitator successfully position him/herself when working with a team for the first time?”

Dear Potential BPM Facilitator,

Let me begin by giving a definition of a BPM Facilitator to clarify what […]

The Virtual BPM Facilitator - Part 1

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A Facilitator helps participants in a group work together toward the meeting objective by providing a meeting structure, engaging the participants, keeping them focused on the content, and remaining neutral himself. A BPM Facilitator is a person who guides A business process improvement (BPI) project, using the same group process skills and behaviors of a […]