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“We achieved phenomenal results leading to an extremely efficient organization. The time required to process commissions with accurate results was reduced by more than 50% with the new process implemented. The capacity gained eliminated the need for additional resources to accommodate Cisco's growing sales force and transaction volume.”

JuneAn Lanigan
Director (former)
Cisco Systems


What Next? Starting, Growing or Killing Process Improvement

Big and small tree  AM

Knowing where the organization is in its process improvement journey is important, so you start from where you are and keep moving forward. This article addresses three different stages–starting, growing, and killing process improvement and looks at three different areas for success.


Are you ready to look at your work from a customer’s perspective? […]