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“Shelley engaged the Advisory Council in some very productive ways. The project enabled Kara to increase its leadership capacity within the organization. We were able to begin some new projects that would not be possible without the assistance of the Advisory Council.”

Michael Lydon
Executive Director(former)


Who's on First? The Importance of Roles in Processes

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When you’re first doing a business process improvement project understanding roles in the process is critical. That’s because often employees don’t know who is responsible for a certain task in the process, or there are two people responsible for a task (so who is really responsible?), or they don’t know who to escalate a concern […]

Project Managers and Process Managers - Many Similarities But Different Focus

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Can a Project Manager provide value to a BPM project?

Project Manager is a common term in business these days. On the simplest level, a Project Manager can be an individual in charge of a plan that was developed on a ‘cocktail napkin’ or simple spreadsheet. For a more complex project, the Project Manager can […]