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“The content and description of this course was very appealing because many processes in Payroll and Benefits are data and systems dependent requiring consistent application of policies and procedures. Two aspects of the course— standardization and cellular teams— were most relevant to us. We do many things in teams; but, we don’t always do them the same way. Already, we are seeing results in standardizing our work processes and reducing waste. For example, we found that some of our teams calculated the company’s pay equalization for military duty differently, using slightly different assumptions. Together, the teams looked at the different methods and rationales, found common ground and built new standard operating procedures for everyone that achieved the best results for the employee and company.”

Tim Muffly
Director, Payroll Administration
PPG

 

Write Your Own Lottery Ticket – Building Innovative BPM Redesigns

lottery ticket and pen

What if you could write your own lottery ticket? Well, you would surely write one that would be a winner! And that’s exactly what I recommend doing when the process improvement team gets to the redesign phase. Create a wining process redesign!

Up until this point the team has been doing left brain activity, documenting […]

Top Ten Rules for Redesign of BPM Processes

redesign

Well, this is the really fun part! After doing the charter, modeling current state process diagrams, collecting customer and internal quantitative data, and applying the critical analytical techniques, it is time to shift to the right side of the brain and creatively build the new redesigned process.

It’s helpful to begin with a one page […]