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“We wanted to upgrade the process improvement skills of all of our staff, and Shelley was superb in every way! She taught us not only advanced business process improvement skills, but also her wealth of real client experiences added a great amount of color and dimension to the training. We are already using her ideas with our clients. Thank you Shelley!”

Shelly Berlin
Partner
Berlin, Eaton & Associates

 

Write Your Own Lottery Ticket – Building Innovative BPM Redesigns

lottery ticket and pen

What if you could write your own lottery ticket? Well, you would surely write one that would be a winner! And that’s exactly what I recommend doing when the process improvement team gets to the redesign phase. Create a wining process redesign!

Up until this point the team has been doing left brain activity, documenting […]

Top Ten Rules for Redesign of BPM Processes

redesign

Well, this is the really fun part! After doing the charter, modeling current state process diagrams, collecting customer and internal quantitative data, and applying the critical analytical techniques, it is time to shift to the right side of the brain and creatively build the new redesigned process.

It’s helpful to begin with a one page […]