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“Shelley was excellent at ensuring the entire class was challenged although the level of experience within the classroom greatly varied.”

R. L.,
Universal Weather

 

Three Guiding Lights: Focusing BPM Process Improvement

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Dear i4Process,

How do I know where to focus?

Here’s my problem: every three years our contracts are renegotiated with our customers, which means changes to customer information, contract elements and terms, and pricing. We need to get the right information and then update the contract in two systems, one for the system of record […]