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“In class when I mapped the freight process, I discovered that the operational process was not the main issue; instead we had some key decisions at the strategic level to consider. Back at work, I have already shared the maps I developed with others and I am developing some dashboards to collect data to focus our improvement efforts. Shelley asked some insightful questions that influenced my thinking and put me in a stronger position to demonstrate what needed to be done.”

Theresa Quinn Accurso
Director of Finance
Shure Inc.

 

The First Look at a Process Definition

Private Eye

If you want to understand the process context before diving into the particulars of process improvement, use this outside in process definition template. Many of you know the Six Sigma SIPOC (Supplier, Inputs, Process, Outputs, Customer) technique or the Process Scope diagram of Roger Burlton called the IGOE (Inputs, Guides, Outputs and Enablers). Well, here […]