Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“Shelley worked with the union, school personnel and management to change the way maintenance serviced the schools. The shift to a customer centered approach increased the amount of work and speed of response and delighted the schools.”

Dan Katzir
Executive Director (former)
UCLA School Management Program

 

Setting up a BPM Measurement System - Part 3 of 3

Screen Shot 2014-09-08 at 12.06.04 PM

If you’re working on a single business process improvement project or many processes across the enterprise, you need a measurement system. But how do you build one that is comprehensive, efficient and effective? Parts 1 and 2 covered Levels 1, 2 and 3 measurement elements based on the process maturity graphic below. This part covers […]

Setting up a BPM Measurement System - Part 2 of 3

Screen Shot 2014-09-08 at 12.06.04 PM

If you’re working on a single business process improvement project or many processes across the enterprise, you need a measurement system. But how do you build one that is comprehensive, efficient and effective? Part 1 covered Level 1 and 2 measurement elements based on the process maturity graphic below. This part covers Level 3.

[…]

Setting up a BPM Measurement System - Part 1 of 3

Screen Shot 2014-09-08 at 12.06.04 PM

Do you know how each process is performing right now in your organization? And if you’ve improved a particular process do you know if you achieved the level of improvement you wanted? It’s necessary to quantify data to be able to answer these two questions and provide objective ways to measure process and level of […]