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“We have successfully used Lean in manufacturing and the supply chain, and we recognized there was a wealth of opportunity beyond the manufacturing floor for the application of lean. We wanted to find someone who had an experience base with business support processes to bring lean to that audience of our company. Shelley provided us that credible source. She brought numerous examples from her experience about how lean principles and tools apply to office and service operations, and helped translate employee questions to show them how the principles applied to what they do.”

Jesse Shearin,
Director of Enterprise Excellence
PPG Industries Inc.

 

Innovative Ideas and Provocative Thoughts from Building Business Capabilities Conference Last Week Nov. 2013

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I attended three days of this conference: a well done event, over 1000 people, Las Vegas is a 24/7 place. Here are some stimulating tidbits I took away from the week.

Framework for Measuring Project Success – Beyond Budget, Scope, Schedule and Quality Peter Moon, Microsoft

To get people to think creatively in an integrative […]