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“Shelley worked with a cross-functional team and designed a client team approach with enabled us to integrate client strategies from multiple perspectives. Already we have seen results in the marketplace: one customer said that the team approach was critical and instrumental in their decision to sign an ongoing contract. Another prospect said that the strategic team approach was a differentiator in the market place which set the company apart from its larger competitors.”

Dale Brown
Senior Vice President, Sales and Marketing
MedImpact

 

3 Reasons Why You Need BPM Governance

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Sometimes I think that BPM governance is just a fancy word that brands business process management as an important part of the enterprise. Should the organization really add more structure, committees, and meetings for another form of governance—namely business process management governance? And then there are other questions—when should the organization have BPM governance, what […]

Process Governance: Leadership or Management? Part 2

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Gartner’s definition of BPM includes both management and leadership. I would clarify further: leadership of the environment and management of the practices. Let’s see how they both play out by looking at the What, Who, When (Part 1), and now in Part 2 the Where of Process Governance.

WHERE Leadership

Where means where in the […]

Process Governance- Leadership or Management? Part 1

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Gartner’s definition of BPM is “a management practice that provides for governance of a business’s process environment toward the goal of improving agility and operational performance.“

The definition implies that BPM has both management and leadership and I agree. I would clarify further: leadership of the environment and management of the practices. Let’s see how […]