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“We wanted to upgrade the process improvement skills of all of our staff, and Shelley was superb in every way! She taught us not only advanced business process improvement skills, but also her wealth of real client experiences added a great amount of color and dimension to the training. We are already using her ideas with our clients. Thank you Shelley!”

Shelly Berlin
Partner
Berlin, Eaton & Associates

 

Is a BPM Facilitator Needed? - Part 1

Facilitator 2013-09-07 at 12.02.56 PM

For sure. For without a Facilitator for a business process improvement (BPI) project, the project is likely to

Take considerably longer Not stay focused on the goal and instead go off on tangents Be controlled by the project manager Miss input from key stakeholders And more

Yes, a Facilitator is needed for a BPM improvement […]