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“I saw three advantages to doing process analysis this way:

1) the employees are doing real work in a team setting

2) the teams see different perspectives and feel like they're not the only one with this problem

3) we're driving a methodology through the organization and starting to get critical mass who knows and uses business process analysis.”

Jon Bain-Chekal,
Finance Project Manager
University of California, Berkeley

 

Half the Time Process Improvement Fails: How to Be in the Other Half: Part 3 – The BPI Team

Car in pot hole

Ask, do we interview various stakeholders to develop the current state models? Do we seek out individual specialists to gather and analyze quantitative data? Here’s what I have found: if you want to increase your risk of failure—use individuals instead of a BPI team. A core team that is ongoing for the charter, modeling, analysis, […]