Services
Rapid Improvement Workshops for Complex Process Improvement
Business Need
Has the organization grown and your processes and operations are not keeping up?
Are you implementing an ERP system and want to improve current business processes first to benefit the most from your ERP implementation?
Do you need to meet customer demands across departments and currently this response is slow?
Are you growing rapidly, but your process and operations are not keeping up?
Do you need to be more global, but your processes are still regional?
Today, enormous amounts of waste exist in office and service operations. Delays, bottlenecks, errors, redundancy, work arounds, and ambiguity abound. Activities that deliver virtually no value can account for as much as 95 percent of the workday.
Roadmap for major improvement projects
Ideas and Involvement
We work with a cross functional team of your best managers and employees to understand the current work process, analyze it, complete process modeling and then reengineer the business process. Using practical tools applied to your own, real-world situation, the team gains insights that get to the root cause of quality and timeline issues. Our proven methodology energizes and leads the team to inventive ideas that really get implemented in the work place.
Implementation and Impact
The team creates solutions based on data and design principles. Applying fundamental design principles, the team learns how to identify and fix broken processes, as well as how to design better processes for breakthrough results. Their involvement and commitment guarantees a successful implementation. Leadership development is a powerful by product. The business implements low cost business designs in the work place and the team wins by gaining new professional skills.
Length: ½ day meetings each week for 9-12 sessions
Visual Analysis Map
Tool Example: Visual Analysis
Major Steps
Getting Ready:
Identify critical process that is broken
Select sponsor, project lead, and team members for your process
Develop a high level map for your process with sponsor and project lead
Identify vision and improvement targets for your process with sponsor
9-12 Workshop Sessions (These are half day sessions where we learn content and then the team applies it immediately to their process.)
Session 1 – Sponsor Kickoff, High Level Map, Roles and Responsibilities, and Overall Roadmap
Sessions 2-4 – Communication Plan, Swim Lane As Is Model
Sessions 5-8 – Using the Right Evaluation Techniques, Observing in the Field, Gathering Pertinent Data, Sponsor Visit
Sessions 9-12 – Case Study, Design Principles, Redesign, Improvement Log, Sr. Management Review, and Implementation Plan
Unique Value:
Work on your critical work process during all sessions so all ideas and solutions are applicable to your organization
Turn staff frustration into ideas to improve performance
Build professional skills of employees in process analysis and redesign
Build knowledge and interaction from end to end on your process
Produce dramatic business results, such as
Reducing paperwork process time up to 90%
Reducing total cycle time up to 95%
Eliminating redundant decision approvals
Reducing errors up to 50%
Demonstrating cost savings and ROI opportunities to senior management