Services
Process Improvement with Multiple Teams Using Action Learning
Business Need
Is your response to customers across departments too slow?
Are current traditional processes keeping you from getting the full benefit of technology improvements?
Do you know you can do this faster but somehow you just don't seem to get there?
Are you processes more complex than they need to be?
Do you need workarounds and rework because information is missing or inaccurate?
Process mapping can be an extremely powerful diagnostic tool for your organization. And you may well find more than process issues—including structural problems, poor controls and people issues. This engagement will help you overcome the obstacles that can cripple your processes and easily frustrate customers and employees.
Ideas and Involvement
We work with up to 3 teams of your best managers and employees to understand the current work process, analyze it, complete process mapping and then reengineer the business process. Using practical tools applied to your own, real-world situation, the teams gain insights that get to the root cause of quality and timeline issues. Our proven methodology energizes and leads the teams to inventive ideas that really get implemented in the work place. We use "Action Learning"—the process of learning while doing—and that method accelerates learning at the same time that it hastens business results.
Implementation and Impact
The teams create solutions based on data and design principles. Applying fundamental design principles, the teams learn how to identify and fix broken processes, as well as how to design better processes for breakthrough results. Their involvement and commitment guarantees successful implementation. Leadership development is a powerful by product. The business implements low cost business designs in the work place and the team wins by gaining new professional skills.
Length: 6-8 days over 3 monthss
Sessions for consultants and teams.
Team roles and responsibilities - Team members, Sponsor, Maverick, IT person, Project Lead, Internal consultant, Data person
Major Steps
Getting Ready:
Identify critical processes that are broken
Select sponsor, project lead, internal consultant(s) and team members for each process
Develop a high level map for each process
Identify vision and improvement targets for each process with sponsor
3 Internal Consultant Workshops (preparing them to facilitate their process teams)
Overall Roadmap, Roles and Responsibilities, High Level Map, Creating a Cross Functional Activity Flowchart
Using the 8 Evaluation Techniques
Preparing for Redesign and Implementation
Training Workshops (These are full or half day sessions where we learn content and then the teams apply it immediately to their processes)
Training Session 1 - High Level Map, Swim Lane Map, Communication Plan
Training Session 2 - Using the Right Evaluation Techniques
Training Session 3 - Case Study, Design Principles, Redesign
Training Session 4 - Improvement Log, Sr. Management Review, and Implementation Plan
Unique Value
Work on your critical work processes during all workshops so all ideas and solutions are applicable to your organization
Use Action Learning to accelerate learning and hasten business results at the same time
Turn staff frustration into ideas to improve performance
Build professional and leadership skills of employees, and managers to sustain continuous improvement
Build knowledge and interaction from end to end on a process
Product dramatic business results, such as
Reducing paperwork process time up to 90%
Reducing total cycle time up to 95%
Eliminating redundant decision approvals
Reducing errors up to 50%
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