“We have successfully used Lean in manufacturing and the supply chain, and we recognized there was a wealth of opportunity beyond the manufacturing floor for the application of lean. We wanted to find someone who had an experience base with business support processes to bring lean to that audience of our company. Shelley provided us that credible source. She brought numerous examples from her experience about how lean principles and tools apply to office and service operations, and helped translate employee questions to show them how the principles applied to what they do.”

Jesse Shearin,
Director of Enterprise Excellence
PPG Industries Inc.

 

Services

Process Improvement and Lean Office Services

Process Improvement Real Time

Are you sure you can do this process faster but somehow you just don’t seem to get there?

Do you need workarounds and rework because information is missing or inaccurate?

Do you want to build the skills of your leaders as the foundation for sustaining improvements?

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Kaizen Burst for Lean Office, Service and Technical Operations

Are customer transactions stalled while you wait for information and decisions?

Do administrative support functions slow down your core business?

Could reducing the bottlenecks in operations and support functions give you the competitive edge you need?

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Rapid Improvement Workshops for Complex Process Improvement Projects

Has the organization grown and your processes and operations are not keeping up?

Are you implementing an ERP system and want to improve current business processes first to benefit the most from your ERP implementation?

Do you need to meet customer demands across departments and currently this response is slow?

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Scalability and Efficiency with Standardization

Do you need to consolidate process or units in order to realize greater efficiencies across the organization?

With fewer resources, do you want to rethink how you do work and what work you do?

Are divisions doing the same process different ways and you need to consolidate for development of or implementation of a new software application?

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Strategic Planning and Implementation

Strategic Planning

Are you expanding geographically or building a new facility?

Do you need to move the organization to the next phase of its development?

Are competitors encroaching on your market?

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