“I had a programming background and needed to see the bigger picture in the health care organization where I was working. Shelley's teaching was very good, she was approachable, and had a wealth of stories that I could benefit from.

I got really pumped up from the class. I realized that I needed to get more information up front to build improved processes. I had a new way of identifying roadblocks in processes and had methods to redesign processes to make them more effective. I saw that I had to take responsibility for influencing improvements vs. depending on others. In just three days after I got back to the office, I identified why an installation project had been floundering for several months, took action, and moved the project along!”

Debby Bearden,
Information Technology
St. John Health System

 

Services

Process Improvement and Lean Office Services

Process Improvement Real Time

Are you sure you can do this process faster but somehow you just don’t seem to get there?

Do you need workarounds and rework because information is missing or inaccurate?

Do you want to build the skills of your leaders as the foundation for sustaining improvements?

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Kaizen Burst for Lean Office, Service and Technical Operations

Are customer transactions stalled while you wait for information and decisions?

Do administrative support functions slow down your core business?

Could reducing the bottlenecks in operations and support functions give you the competitive edge you need?

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Rapid Improvement Workshops for Complex Process Improvement Projects

Has the organization grown and your processes and operations are not keeping up?

Are you implementing an ERP system and want to improve current business processes first to benefit the most from your ERP implementation?

Do you need to meet customer demands across departments and currently this response is slow?

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Scalability and Efficiency with Standardization

Do you need to consolidate process or units in order to realize greater efficiencies across the organization?

With fewer resources, do you want to rethink how you do work and what work you do?

Are divisions doing the same process different ways and you need to consolidate for development of or implementation of a new software application?

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Strategic Planning and Implementation

Strategic Planning

Are you expanding geographically or building a new facility?

Do you need to move the organization to the next phase of its development?

Are competitors encroaching on your market?

more info…