“The content and description of this course was very appealing because many processes in Payroll and Benefits are data and systems dependent requiring consistent application of policies and procedures. Two aspects of the course— standardization and cellular teams— were most relevant to us. We do many things in teams; but, we don’t always do them the same way. Already, we are seeing results in standardizing our work processes and reducing waste. For example, we found that some of our teams calculated the company’s pay equalization for military duty differently, using slightly different assumptions. Together, the teams looked at the different methods and rationales, found common ground and built new standard operating procedures for everyone that achieved the best results for the employee and company.”

Tim Muffly
Director, Payroll Administration
PPG

 

Services

Process Improvement and Lean Office Services

Process Improvement Real Time

Are you sure you can do this process faster but somehow you just don’t seem to get there?

Do you need workarounds and rework because information is missing or inaccurate?

Do you want to build the skills of your leaders as the foundation for sustaining improvements?

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Kaizen Burst for Lean Office, Service and Technical Operations

Are customer transactions stalled while you wait for information and decisions?

Do administrative support functions slow down your core business?

Could reducing the bottlenecks in operations and support functions give you the competitive edge you need?

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Rapid Improvement Workshops for Complex Process Improvement Projects

Has the organization grown and your processes and operations are not keeping up?

Are you implementing an ERP system and want to improve current business processes first to benefit the most from your ERP implementation?

Do you need to meet customer demands across departments and currently this response is slow?

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Scalability and Efficiency with Standardization

Do you need to consolidate process or units in order to realize greater efficiencies across the organization?

With fewer resources, do you want to rethink how you do work and what work you do?

Are divisions doing the same process different ways and you need to consolidate for development of or implementation of a new software application?

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Strategic Planning and Implementation

Strategic Planning

Are you expanding geographically or building a new facility?

Do you need to move the organization to the next phase of its development?

Are competitors encroaching on your market?

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