Case Study
Process Improvement and Lean Office Case Study
Case Study: When it’s Time to Scale to Meet Market Demand
Industry: Software Development
The Situation
A rapidly expanding software development company was successful with application development for each customer, but wanted to build standard applications that could serve as a framework for many custom applications. But releases of standard applications continuously missed deadlines, didn’t meet quality expectations and had poor resources estimates. They needed to revamp their process in order to get faster turnaround, higher quality, and lower costs.
Ideas, Involvement, Implementation and Impact
I helped them redesign their process in less than a week! After defining clear objectives with the Vice President of Software Development and Delivery and designating the process boundaries, I worked with a cross functional team of 14 people including marketing, business analysts, developers, and operations from different areas of the US and Europe. We developed a new 4 stage process which
Established go-no go points with executive approval
Utilized a rapid prototyping method to provide early feedback and intelligent requirements scoping
Built a global process which was implement immediately into current projects