Publications
Process Improvement and Lean Office
Articles
Profitability or Stagnation? Efficiencies or Deficiencies? It’s Your Choice.
Which is Best for Us? Top Down, Bottoms Up or Middle Out?
Standardization or Flexibility – Partners or Enemies?
Leaning Your Organization: Does that Mean Cutting Jobs?
Measures for Meaning: The Art, Science, and Politics of Measures
Redesigning the Campus Research Subaward Process, by Shelley Sprandel, UC Berkeley
Turning the Process Map into a Visual Analysis Map
The Secret Weapons that Lean provides for BPM
Three Secrets to Engaging Business and IT in Business Process Management
Getting the Results You Want from Your Business Processes: Use these Rules for Rapid Results
Five Sigma: Process Improvement for the Less Compulsive
Case studies
When it’s Time to Scale to Meet Market Demand
Getting the Product to Market Faster while Still Meeting FDA Regulations
Providing What Clients Want: Both Personal and Efficient Customer Service
Strategic Planning & Initiatives
Articles
Strategic Planning: Unifying a Community of Many Opinions
The Nine Most Common Ways Initiatives Get Stuck in Organizations
Case Studies
How to Align and Energize Different Community Groups Around One Goal
How to Get Employees Ready for Change Impacting External Customers