Interview with APQC and Shelley Sweet on Why Process Improvements Evaporate. White paper on the topic on Publications Page.
Panel Discussion webcast with me and IBM BlueWorksLive “How to Make Lean Six Sigma Projects More Successful”
Enticing Executives with Visual Analysis
“This method not only provided excellent tools, it also helped us build the habit of criticizing our own process so we can make it better.”
David Scronce, Director Strategic Initiatives University of California, Berkeley
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