Comments for i4Process http://www.i4process.com Taking the Waste out of Process Sat, 18 Feb 2012 22:02:11 +0000 hourly 1 http://wordpress.org/?v= Comment on Help! I’m in the US and the Company Heaquarters are in Holland. by shelley http://www.i4process.com/778/help-im-in-the-us-and-the-company-heaquarters-are-in-holland/#comment-9 shelley Sat, 18 Feb 2012 22:02:11 +0000 http://www.i4process.com/?p=778#comment-9 Laurie, Simple storyboards with icons or graphics and some text can hold the process at a desktop or workstation level. It is important to get the employees using the new process. Another idea is to have a group of employees pilot the process and give you suggestions about what help guides would be useful to them. Also setting up employees are superusers gives them credibility and the first point of contact for other employees. Laurie,
Simple storyboards with icons or graphics and some text can hold the process at a desktop or workstation level. It is important to get the employees using the new process. Another idea is to have a group of employees pilot the process and give you suggestions about what help guides would be useful to them. Also setting up employees are superusers gives them credibility and the first point of contact for other employees.

]]> Comment on What If We Can’t Interview the Customer? by shelley http://www.i4process.com/807/807/#comment-8 shelley Sat, 18 Feb 2012 21:58:54 +0000 http://www.i4process.com/?p=807#comment-8 Nancy, I can see that you might not want to tell a donor that they were part of a program, but after they had given maybe you could go back to them and ask them what they need, want and require when someone solicits them. It is important to hear what the donor really thinks, as they are different from the solicitors. I do not think that fund raisers are substitutes for donors, because they are following the current process, and as you say that is only a proxy. Would that work? Nancy,
I can see that you might not want to tell a donor that they were part of a program, but after they had given maybe you could go back to them and ask them what they need, want and require when someone solicits them. It is important to hear what the donor really thinks, as they are different from the solicitors. I do not think that fund raisers are substitutes for donors, because they are following the current process, and as you say that is only a proxy. Would that work?

]]> Comment on What If We Can’t Interview the Customer? by Nancy McKinney http://www.i4process.com/807/807/#comment-7 Nancy McKinney Sat, 18 Feb 2012 00:33:38 +0000 http://www.i4process.com/?p=807#comment-7 What about situations where you don't want the customer to even know they are a customer. In the world of fundraising, organizations create all kinds of donor-centered programs to acknowledge, recognize, and report on their philanthropy. The donors are certainly the customers, but you never want to go to a donor and tell them they are part of a program because of certain characteristics in their giving or relationship to the organization. Overall donor satisfaction surveys are possible, but you wouldn't want to be that specific about the particular program because in some ways you want it to be invisible. Overall donor satisfaction is a proxy, as is feedback from fundraisers, but it's only indicative, not targeted. What about situations where you don’t want the customer to even know they are a customer. In the world of fundraising, organizations create all kinds of donor-centered programs to acknowledge, recognize, and report on their philanthropy. The donors are certainly the customers, but you never want to go to a donor and tell them they are part of a program because of certain characteristics in their giving or relationship to the organization. Overall donor satisfaction surveys are possible, but you wouldn’t want to be that specific about the particular program because in some ways you want it to be invisible. Overall donor satisfaction is a proxy, as is feedback from fundraisers, but it’s only indicative, not targeted.

]]> Comment on Help! I’m in the US and the Company Heaquarters are in Holland. by Laurie http://www.i4process.com/778/help-im-in-the-us-and-the-company-heaquarters-are-in-holland/#comment-6 Laurie Fri, 10 Feb 2012 21:06:48 +0000 http://www.i4process.com/?p=778#comment-6 Hi Shelley: What I'm experiencing right now is converting the planned business processes into action/behavior. I think my next steps are to create "help guides" for people to refer to. We don't have a BPM System that "holds the process". However, we are starting to incorporate the sharepoint workflow into a portion of the overall need. But for the remaining manual processes, my challenge has been the "change management" piece; particularly at the behavioral level. Any thoughts or tricks of the trade from your experience I could incorporate? Hi Shelley:

What I’m experiencing right now is converting the planned business processes into action/behavior. I think my next steps are to create “help guides” for people to refer to. We don’t have a BPM System that “holds the process”. However, we are starting to incorporate the sharepoint workflow into a portion of the overall need. But for the remaining manual processes, my challenge has been the “change management” piece; particularly at the behavioral level. Any thoughts or tricks of the trade from your experience I could incorporate?

]]> Comment on Help! I’m in the US and the Company Heaquarters are in Holland. by shelley http://www.i4process.com/778/help-im-in-the-us-and-the-company-heaquarters-are-in-holland/#comment-5 shelley Fri, 10 Feb 2012 18:57:35 +0000 http://www.i4process.com/?p=778#comment-5 Abby, I think you have a good idea, but I might just change the terms a bit. Fight might be too strong a word. This is a challenge all global companies face. To become a global company you need to change from having a headquarters and regional affiliates to think about all being partners, which means all partners are at the table together. So if you are an affiliate now, you have to see what executive could help the US affiliate and other affiliates to gain that partnership status by influencing HQ. Abby,
I think you have a good idea, but I might just change the terms a bit. Fight might be too strong a word. This is a challenge all global companies face. To become a global company you need to change from having a headquarters and regional affiliates to think about all being partners, which means all partners are at the table together. So if you are an affiliate now, you have to see what executive could help the US affiliate and other affiliates to gain that partnership status by influencing HQ.

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