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“This method not only provided excellent tools, it also helped us build the habit of criticizing our own process so we can make it better.”

David Scronce,
Director Strategic Initiatives
University of California, Berkeley

 

Introduce Yourself for Success as the BPM Facilitator

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Dear i4Process:

We have been doing process improvement in our healthcare organization for several years. I would like to know, “How does a BPM Facilitator successfully position him/herself when working with a team for the first time?”

Dear Potential BPM Facilitator,

Let me begin by giving a definition of a BPM Facilitator to clarify what […]

Half the Time Process Improvement Fails: How to Be in the Other Half: Part 2

Car in pot hole

In order to “be in the successful half” where process improvement projects succeed you need to:

Build and use a Project Charter Select the appropriate business process improvement leaders and team Use a time-boxed disciplined approach

Part 1 of this blog explored “Building and using a Project Charter.” This blog discusses “Selecting the appropriate business […]

5 Tips to Build BPM Leader Success – Part 2

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Do your executives have the skills and experience to lead a cross-functional process focused organization? This is the second part of a blog that focuses on how to motivate, engage, and coach the Executive Sponsor and Process Owner during a BPI project.

3. Guidance during the BPI Project – During the BPI project the […]

5 tips to Build BPM Leader Success - Part 1

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Do your executives have the skills and experience to lead a cross-functional process focused organization? Clearly, if your company is a successful organization, it has many excellent leaders. But those leaders have had training and experience to succeed in a traditional organization with a C-suite at the top and siloed business units and functions under […]

BPM Tips for the Virtual Team Facilitator - Part 2

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As promised for Part 2, here are some tips for specific BPM methodology activities when the venue is virtual:

Prepare an agenda and send it out ahead of time. Think about what the outcomes are, what agenda items you need, what methods you will use to engage participants and accomplish the agenda items, and […]