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“We hired Shelley to help us define roles and responsibilities, build the rules of engagement, and advance the company service model. As a result of the work Shelley did with a company improvement team, we implemented a one touch Client Service Excellence program and reduced the backlog of cases from 418 to zero in three months.”

Dale Brown
Senior Vice President, Sales and Marketing
MedImpact

 

Staying Out of the Weeds with BPM Process Modeling

Do you experience these challenges in trying to create a current state process model?

The team gets mired in process problem details People have ideas for improvements but you are not really ready for solutions yet Some groups do the process one way and others do it a different way. Some people think it’s a […]

Swim Lane Mapping for Non-Swimmers

Screen Shot 2014-03-15 at 3.14.05 PM

Is modeling the as-is current diagram tedious or exciting? It can be either, depending on how you do it, but why make documenting tedious if you can do it well, and make it fun and thought-provoking for the business process improvement (BPI) team.

Here’s what not to do:

Model all your processes across the […]