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“We have successfully used Lean in manufacturing and the supply chain, and we recognized there was a wealth of opportunity beyond the manufacturing floor for the application of lean. We wanted to find someone who had an experience base with business support processes to bring lean to that audience of our company. Shelley provided us that credible source. She brought numerous examples from her experience about how lean principles and tools apply to office and service operations, and helped translate employee questions to show them how the principles applied to what they do.”

Jesse Shearin,
Director of Enterprise Excellence
PPG Industries Inc.

 

Staying Out of the Weeds with BPM Process Modeling

Do you experience these challenges in trying to create a current state process model?

The team gets mired in process problem details People have ideas for improvements but you are not really ready for solutions yet Some groups do the process one way and others do it a different way. Some people think it’s a […]

Swim Lane Mapping for Non-Swimmers

Screen Shot 2014-03-15 at 3.14.05 PM

Is modeling the as-is current diagram tedious or exciting? It can be either, depending on how you do it, but why make documenting tedious if you can do it well, and make it fun and thought-provoking for the business process improvement (BPI) team.

Here’s what not to do:

Model all your processes across the […]