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“The people and change management issues proved at least as challenging as the technology. Your ability to quickly grasp the technical issues and to make them clear and relevant to groups throughout Cisco created awareness and enthusiasm for the program.”

Lynda Heideman
Director (former)
Cisco Systems

 

Staying Out of the Weeds with BPM Process Modeling

Do you experience these challenges in trying to create a current state process model?

The team gets mired in process problem details People have ideas for improvements but you are not really ready for solutions yet Some groups do the process one way and others do it a different way. Some people think it’s a […]

Swim Lane Mapping for Non-Swimmers

Screen Shot 2014-03-15 at 3.14.05 PM

Is modeling the as-is current diagram tedious or exciting? It can be either, depending on how you do it, but why make documenting tedious if you can do it well, and make it fun and thought-provoking for the business process improvement (BPI) team.

Here’s what not to do:

Model all your processes across the […]