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“Very insightful, as it made me think about asking for things in a different way in order to get a different outcome”



How Many of These BPM Questions Can You Answer?

Do You Know….

1. How to choose the right process to work on first? Yes No 2. The 4 leadership roles that are critical for a BPM project? Yes No 3. How to choose a Process Owner if that role doesn’t exist in your company? Yes No 4. How to create a focused charter […]

The Business Architect and BPM

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What does the Business Architect do and how does that fit with Business Process Management?

The Business Architect works with executives to align business strategy with operational priorities, promoting business transformation and continuous improvement. This role clarification clearly aligns with needed roles in Business Process Management. Now let’s be more specific.

Business Architects bring transparency […]

How Do You Get Buy In for BPM Recommendations? – The Engagement Plan

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Dear i4Process,

My department operates at an involvement management work level. Employees can contribute ideas but the supervisors or unit heads make the final decisions. In this type of management work level, employees must make sure to provide supervisors and unit heads with comprehensive information about their work and processes so that informed decisions can […]

BPM Staffing – Do Process Teams Really Need a Project Lead AND a Team Facilitator?

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Yes, BPM process improvement projects do really need both a Team Facilitator as well as a Project Lead, and here’s why.

The BPM Process Team

(If you want to learn more about the different roles and responsibilities see my blog, The BPM Team – They Play a Contact Sport.)

What’s the […]

Three Guiding Lights: Focusing BPM Process Improvement

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Dear i4Process,

How do I know where to focus?

Here’s my problem: every three years our contracts are renegotiated with our customers, which means changes to customer information, contract elements and terms, and pricing. We need to get the right information and then update the contract in two systems, one for the system of record […]