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“We wanted to upgrade the process improvement skills of all of our staff, and Shelley was superb in every way! She taught us not only advanced business process improvement skills, but also her wealth of real client experiences added a great amount of color and dimension to the training. We are already using her ideas with our clients. Thank you Shelley!”

Shelly Berlin
Partner
Berlin, Eaton & Associates

 

Should the Process Office Lead a BPI Project? The Good and the Bad

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A pharmaceutical company had been operating for over 15 years, so it was not a start up, but it was still privately owned. It had grown to a middle market company with 1500 employees in the US and globally and had five successful products in the market place.

Regulation demanded that clinical trials meet […]

Half the Time Process Improvement Fails: How to Be in the Other Half: Part 1

Car in pot hole

BPM.com found that 54% of process improvement projects fail for theses top three reasons:

 

 

Scope creep Resistance by the end users and key stakeholders Lack of executive sponsorship

My experience certainly confirms these three big challenges in a process improvement project.

So an organization has to set the up the process improvement project […]

5 Early Warning Signals for a BPI Project and What to Do About Them - Part 2

Can you recognize the early warning signals that derail a business process improvement project? Part 1 of this blog identified five early warning signals and suggested what action you should take to cure the ill for the first one–poor process selection. Part 2 continues with how to put the process back on track (or halt […]

BPM Tips for the Virtual Team Facilitator - Part 2

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As promised for Part 2, here are some tips for specific BPM methodology activities when the venue is virtual:

Prepare an agenda and send it out ahead of time. Think about what the outcomes are, what agenda items you need, what methods you will use to engage participants and accomplish the agenda items, and […]

Is a BPM Facilitator Needed? - Part 1

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For sure. For without a Facilitator for a business process improvement (BPI) project, the project is likely to

Take considerably longer Not stay focused on the goal and instead go off on tangents Be controlled by the project manager Miss input from key stakeholders And more

Yes, a Facilitator is needed for a BPM improvement […]