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“We achieved phenomenal results leading to an extremely efficient organization. The time required to process commissions with accurate results was reduced by more than 50% with the new process implemented. The capacity gained eliminated the need for additional resources to accommodate Cisco's growing sales force and transaction volume.”

JuneAn Lanigan
Director (former)
Cisco Systems

 

How Does Your Shared Service Center Work? An Interview with a Shared Services Director

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What was the original purpose for establishing a Shared Services group?

The Head of HR for the organization was a strong proponent of Shared Services and there was also a company wide focus on operational efficiency and safety. When we began we focused on two HR processes that we wanted to centralize and standardize and […]