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“We wanted to upgrade the process improvement skills of all of our staff, and Shelley was superb in every way! She taught us not only advanced business process improvement skills, but also her wealth of real client experiences added a great amount of color and dimension to the training. We are already using her ideas with our clients. Thank you Shelley!”

Shelly Berlin
Partner
Berlin, Eaton & Associates

 

How Does Your Shared Service Center Work? An Interview with a Shared Services Director

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What was the original purpose for establishing a Shared Services group?

The Head of HR for the organization was a strong proponent of Shared Services and there was also a company wide focus on operational efficiency and safety. When we began we focused on two HR processes that we wanted to centralize and standardize and […]