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“Shelley worked with a cross-functional team and designed a client team approach with enabled us to integrate client strategies from multiple perspectives. Already we have seen results in the marketplace: one customer said that the team approach was critical and instrumental in their decision to sign an ongoing contract. Another prospect said that the strategic team approach was a differentiator in the market place which set the company apart from its larger competitors.”

Dale Brown
Senior Vice President, Sales and Marketing
MedImpact

 

Lean Six Sigma Roles in BPM? - Don’t Fight – Join or Complement

3 brothers for BPM Lean SixSigma

BPM and Lean Six Sigma are not the same, but should they be enemies or partners?

BPM is defined by Gartner as “a management practice that provides for governance of a business’s process environment toward the goal of improving agility and operational performance.“ Lean methodology focuses on increasing flow through the process, reducing cycle time […]

What Roles Can Business Analysts Play in a BPM Projects?

Screen Shot 2013-03-16 at 2.12.23 PM

If you are a Business Analyst (BA), you may have already been asked to contribute to a BPM improvement project or even played a major role in the project. How can a Business Analyst (or Process Engineer or Systems Analyst – other names I see companies use for very similar jobs) provide real value for […]

Top Ten Metrics for BPM Projects (part 2)

performance top 10 metrics

Executives always want to know the metrics for a BPM project, and so they should. But what metrics are important and for what reason? Part 1 of this blog discussed the purpose of metrics (to make decisions and take action) and 5 key metrics for Getting Started with a BPM Project and for Analysis. This […]

Top Ten Metrics for BPM Projects

performance top 10 metrics

Executives always want to know the metrics for a BPM project, and so they should. But what metrics are important and for what reason? The purpose of metrics is to make decisions and take action- not just gather data to put on a spreadsheet. So ask what will be done with the metric once it […]

How the Data Made All the Difference

Data

Some executives call it performance measures, others call it metrics; I prefer to call it quantitative data because much the negative personal accountability is gone from this term. But there is no doubt- whatever you name it, quantitative data is powerful in understanding your business processes.

Here’s why. Quantitative data

Is objective Is a language […]