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“We have successfully used Lean in manufacturing and the supply chain, and we recognized there was a wealth of opportunity beyond the manufacturing floor for the application of lean. We wanted to find someone who had an experience base with business support processes to bring lean to that audience of our company. Shelley provided us that credible source. She brought numerous examples from her experience about how lean principles and tools apply to office and service operations, and helped translate employee questions to show them how the principles applied to what they do.”

Jesse Shearin,
Director of Enterprise Excellence
PPG Industries Inc.

 

How Do You Start Process Improvement? Case Example

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This international mid-sized company began by documenting current work processes when suppliers demanded ISO documentation to do business. ISO introduced the need for work process to the company. Then, led by the Quality Manager, the senior leaders made a company inventory, listing 80-100 core workflows (or processes) and reducing them to 30. These 30 became […]

Should the Process Office Lead a BPI Project? The Good and the Bad

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A pharmaceutical company had been operating for over 15 years, so it was not a start up, but it was still privately owned. It had grown to a middle market company with 1500 employees in the US and globally and had five successful products in the market place.

Regulation demanded that clinical trials meet […]

Setting up a BPM Measurement System - Part 3 of 3

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If you’re working on a single business process improvement project or many processes across the enterprise, you need a measurement system. But how do you build one that is comprehensive, efficient and effective? Parts 1 and 2 covered Levels 1, 2 and 3 measurement elements based on the process maturity graphic below. This part covers […]

5 Tips to Build BPM Leader Success – Part 2

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Do your executives have the skills and experience to lead a cross-functional process focused organization? This is the second part of a blog that focuses on how to motivate, engage, and coach the Executive Sponsor and Process Owner during a BPI project.

3. Guidance during the BPI Project – During the BPI project the […]

5 tips to Build BPM Leader Success - Part 1

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Do your executives have the skills and experience to lead a cross-functional process focused organization? Clearly, if your company is a successful organization, it has many excellent leaders. But those leaders have had training and experience to succeed in a traditional organization with a C-suite at the top and siloed business units and functions under […]