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“We wanted to upgrade the process improvement skills of all of our staff, and Shelley was superb in every way! She taught us not only advanced business process improvement skills, but also her wealth of real client experiences added a great amount of color and dimension to the training. We are already using her ideas with our clients. Thank you Shelley!”

Shelly Berlin
Partner
Berlin, Eaton & Associates

 

How do you get healthcare employees to embed continuous improvement in their everyday work life? Part 2

Guest Blog

Guest Blog

By Mary Grace Gardner, Director of Strategy and Performance Improvement in the San Francisco Bay Area.

What do the following three things have in common: dropping a ping pong ball either into a bucket that says ‘yes’ or ‘no’ at the end of day, checking whether wearing a bright yellow sash during medication […]

How do you get healthcare employees to embed continuous improvement in their everyday work life? Part 1

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Guest Blog

By Mary Grace Gardner, Director of Strategy and Performance Improvement in the San Francisco Bay Area.

What do the following three things have in common: dropping a ping pong ball either into a bucket that says ‘yes’ or ‘no’ at the end of day, checking whether wearing a bright yellow sash during medication […]

Who's on First? The Importance of Roles in Processes

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When you’re first doing a business process improvement project understanding roles in the process is critical. That’s because often employees don’t know who is responsible for a certain task in the process, or there are two people responsible for a task (so who is really responsible?), or they don’t know who to escalate a concern […]

Are You Turning the BPMN Diagram into Results?

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You went to all the trouble to model a process using the standard notation, BPMN. Subject matter experts came up with lots of issues and improvement ideas during model development. Now you are ready to make the improvements.

STOP!

You have done many of the key steps of Process Modeling, but that’s not enough […]

BPM Practices: Differences in Large Companies vs. Middle Market Companies?

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Want to Participate?

Are there really any differences between business process management (BPM) practices, success factors and derailers between large companies and middle market companies? I have worked on business process improvement (BPI) projects in both but am just now researching the similarities and differences.

If you would like to participate in the study, […]