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“In each of our engagements, Shelley took the lead to work with me individually to design our objectives, approach, and measures of success. Working with Shelley, I was able to achieve clarity of the goal and methodology for achieving the goal prior to engaging within the stakeholder communities.

Shelley is well prepared, drives to common understanding and alignment, and engages in the subject content and dialog to achieve group consensus on core root cause issues and possible solutions.”

JuneAn Lanigan
Director (former) Cisco Systems

 

How do you get healthcare employees to embed continuous improvement in their everyday work life? Part 2

Guest Blog

Guest Blog

By Mary Grace Gardner, Director of Strategy and Performance Improvement in the San Francisco Bay Area.

What do the following three things have in common: dropping a ping pong ball either into a bucket that says ‘yes’ or ‘no’ at the end of day, checking whether wearing a bright yellow sash during medication […]

How do you get healthcare employees to embed continuous improvement in their everyday work life? Part 1

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Guest Blog

By Mary Grace Gardner, Director of Strategy and Performance Improvement in the San Francisco Bay Area.

What do the following three things have in common: dropping a ping pong ball either into a bucket that says ‘yes’ or ‘no’ at the end of day, checking whether wearing a bright yellow sash during medication […]

Who's on First? The Importance of Roles in Processes

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When you’re first doing a business process improvement project understanding roles in the process is critical. That’s because often employees don’t know who is responsible for a certain task in the process, or there are two people responsible for a task (so who is really responsible?), or they don’t know who to escalate a concern […]

Are You Turning the BPMN Diagram into Results?

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You went to all the trouble to model a process using the standard notation, BPMN. Subject matter experts came up with lots of issues and improvement ideas during model development. Now you are ready to make the improvements.

STOP!

You have done many of the key steps of Process Modeling, but that’s not enough […]

BPM Practices: Differences in Large Companies vs. Middle Market Companies?

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Want to Participate?

Are there really any differences between business process management (BPM) practices, success factors and derailers between large companies and middle market companies? I have worked on business process improvement (BPI) projects in both but am just now researching the similarities and differences.

If you would like to participate in the study, […]