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“Great combination of hands-on exercises and simulation software to analyze how to make improvements in the work place”

AMR Elsersy,
Consolidated Contractors Co.

 

How Does Your Shared Service Center Work? An Interview with a Shared Services Director

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What was the original purpose for establishing a Shared Services group?

The Head of HR for the organization was a strong proponent of Shared Services and there was also a company wide focus on operational efficiency and safety. When we began we focused on two HR processes that we wanted to centralize and standardize and […]

When Should Organizational Change Management Start Part 2

Org change jumping fish AM

Now let’s take these frameworks and relate them to the stages of a BPI effort. (Part 1 of this blog looked at the change journey from a personal standpoint.)

A BPI project begins with working with the Executive Sponsor, Process Owner, Project Lead, and BPM Facilitator to develop a charter that will […]

When Should Organizational Change Management Start? Part 1

Org change jumping fish AM

So often I see organizational change management as a part of the implementation plan for putting the recommendations and new design of a Business Process Improvement project (BPI) into operation in a company. It should be there, but it needs to start sooo much earlier. In fact it needs to start with the first phase […]