Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“We have successfully used Lean in manufacturing and the supply chain, and we recognized there was a wealth of opportunity beyond the manufacturing floor for the application of lean. We wanted to find someone who had an experience base with business support processes to bring lean to that audience of our company. Shelley provided us that credible source. She brought numerous examples from her experience about how lean principles and tools apply to office and service operations, and helped translate employee questions to show them how the principles applied to what they do.”

Jesse Shearin,
Director of Enterprise Excellence
PPG Industries Inc.

 

How Does Your Shared Service Center Work? An Interview with a Shared Services Director

Screen Shot 2016-08-06 at 7.50.48 PM

What was the original purpose for establishing a Shared Services group?

The Head of HR for the organization was a strong proponent of Shared Services and there was also a company wide focus on operational efficiency and safety. When we began we focused on two HR processes that we wanted to centralize and standardize and […]

When Should Organizational Change Management Start Part 2

Org change jumping fish AM

Now let’s take these frameworks and relate them to the stages of a BPI effort. (Part 1 of this blog looked at the change journey from a personal standpoint.)

A BPI project begins with working with the Executive Sponsor, Process Owner, Project Lead, and BPM Facilitator to develop a charter that will […]

When Should Organizational Change Management Start? Part 1

Org change jumping fish AM

So often I see organizational change management as a part of the implementation plan for putting the recommendations and new design of a Business Process Improvement project (BPI) into operation in a company. It should be there, but it needs to start sooo much earlier. In fact it needs to start with the first phase […]