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“In each of our engagements, Shelley took the lead to work with me individually to design our objectives, approach, and measures of success. Working with Shelley, I was able to achieve clarity of the goal and methodology for achieving the goal prior to engaging within the stakeholder communities.

Shelley is well prepared, drives to common understanding and alignment, and engages in the subject content and dialog to achieve group consensus on core root cause issues and possible solutions.”

JuneAn Lanigan
Director (former) Cisco Systems

 

Do Kaizens Work for Knowledge Workers? - Part 2

Screen Shot 2014-05-19 at 6.17.29 PM

Part 1 of this blog talked about the purpose and set up for this 4 day Kaizen with an Environmental Healthy & Safety group. Part 2, the final section follows.

In the first 2 days, we documented five process diagrams (for each of the permits – we found a 5th one!), identified the wastes […]

Do Kaizens Work for Knowledge Workers? - Part 1

Screen Shot 2014-05-19 at 6.17.29 PM

Kaizen (改善), is Japanese for “improvement” or “change for the best”. It is usually associated with Lean methodology and is often run as a rapid improvement event lasting 5 full days with a team working to study a value stream, find problems, discover root cause, recommend and implement improvements. It’s an intense week, and some […]